App / Live
name88 answers the questions we get most often — from how to set up your account and move between the sportsbook and live casino, to how Nagad, Rocket and Upay work inside your wallet. Find what you need here before reaching out to support.
This FAQ is built around what you actually ask us — not a generic list of platform features. The questions here map directly to three areas where most people need clarity. First, account creation and verification: what you enter, what gets checked and what comes next. Second, moving funds through Nagad, Rocket or Upay — how to link your wallet, where to find the deposit screen and what the transaction record looks like in your account history. Third, navigation between the sportsbook and live casino without losing your session or having to log in again. Cricket markets, including BPL and international matches, sit inside the same account that reaches our slot lobby and live tables — you switch between them through the top navigation bar, not through a separate login. We also cover common mobile browser questions, since most of our traffic comes through phone rather than desktop.
These figures reflect the structure of the platform as it stands — the categories available, how you access them and the support language in use. No invented numbers, no estimated counts. What you see here is what the platform actually publishes.
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If none of the FAQ answers below resolve what you are looking for, our support team is reachable through the channels published on the site. Use whichever route fits the urgency of your question — live chat is fastest for account and payment issues.
The live chat icon sits at the bottom right of every page. Open it, describe the issue and a support agent picks it up. This is the fastest route for wallet or login problems where you need an answer quickly.
For questions that need a written record — account verification, transaction disputes or a detailed payment query — email the address shown in the Contact section of the site. Attach any relevant screenshots to speed up the response.
The Help Centre, linked in the site footer, holds category-level articles on deposits, withdrawals and account settings. Check there first for Nagad or Rocket payment steps; it is updated when the platform configuration changes.
Every answer in this FAQ reflects the platform as it is configured right now. We update entries when account flows, payment rails or navigation paths change — not on a fixed schedule, but when the underlying feature changes. If an answer here conflicts with what you see in your account, the account screen is the live version.
Each answer here is drawn from the actual account flow — the deposit screen, the navigation bar and the wallet history. We describe what you can see and do, not what a generic platform might offer. That keeps answers checkable against your own screen.
The Nagad, Rocket and Upay steps described in this FAQ match the payment configuration currently active. We do not include payment methods that are not available in the deposit screen, and we do not describe steps that require a third-party app we cannot confirm.
Live chat, email and the Help Centre are all linked from the site footer and account area. We list only routes that exist on the site — no invented phone lines, no claimed hours we cannot stand behind.
If any answer here describes a step differently from what your account currently shows, follow the account. We update FAQ entries after platform changes are live, so there is occasionally a short lag between a feature update and the text here.
This section clarifies where FAQ answers are most useful and where you should go directly to your account instead. Both are useful — they just answer different kinds of questions.
Questions like how to start a deposit, how the sportsbook connects to the casino account or what happens during login verification — these are process questions the FAQ answers well, because the flow is the same for every account.
Your actual deposit history, current wallet balance and specific transaction status are only visible in your account. The FAQ cannot show you a live balance or a pending transfer — go to the Wallet section in your account for that.
If a step described in the FAQ does not match what your screen shows, or if an action fails to complete, reach out through live chat or email. Give the support agent your account reference and a description of what the screen displayed.
Nagad, Rocket and Upay each have their own deposit and withdrawal flows. The Help Centre articles linked in the footer go deeper on those specific steps than this FAQ does — useful if you are completing a Rocket or Upay transaction for the first time.
These are the structural elements that shape how the platform works day to day — account flow, game access, payment setup and device behaviour. Each one is visible in your account or in the lobby, not a marketing claim.
The same login that opens cricket and football markets in the sportsbook also reaches the live casino and slot lobby. You move between sections from the top navigation bar — no second login, no separate wallet, no re-verification needed between sections.
Game content comes from Bigtime Gaming, JDB, Microgaming and PG Soft. Titles from all four appear in the slot and live casino lobby. You can filter by studio once you are inside the lobby — useful if you already know which provider's style you prefer.
The full account — sportsbook, live casino and wallet — loads through a mobile browser. No app download is needed. The layout adjusts to phone screen size automatically, and you can switch between sports markets and game lobbies from the same mobile session.
Nagad, Rocket and Upay are the three payment rails active in the deposit and withdrawal screens. Your account wallet records every transaction, and the history is visible under the Wallet tab. No external log needed — the record is inside your account.
These are the questions we receive most often from people in Bangladesh — covering account setup, local payments, navigation and mobile access. Read through before contacting support; most issues are resolved here.
Open the registration page and fill in the fields shown — email address, password and contact details. Follow each step as the form presents it. Once the process completes, your account is active and the sportsbook and casino lobby are both accessible from the top navigation bar.
The deposit screen currently supports Nagad, Rocket and Upay. Select the method you use, enter the amount shown in the field and follow the confirmation steps. Your account wallet updates once the transaction completes. Check the deposit screen directly for any limits that apply to your chosen method.
No. One account reaches both. After logging in, use the top navigation bar to move between the sportsbook — where cricket markets, football and kabaddi are listed — and the casino lobby. The wallet balance is shared across both sections; you do not re-enter your details when switching.
Yes. The full platform loads through a mobile browser — open it in Chrome or your default Android or iOS browser. No app download is needed. The layout adjusts to your screen size, and all account functions including deposit, withdrawal and live betting are available in the browser session.
Log in and go to the Wallet section of your account. All completed deposits and withdrawals are listed there with dates and amounts. If a recent Nagad or Rocket transaction is not showing, allow a short period and refresh — then contact live chat if it remains absent.
First, refresh the page in your browser. If the issue continues, clear your browser cache and try again. Games from Bigtime Gaming, JDB, Microgaming and PG Soft are available in the lobby; if a specific title still does not load, contact support through live chat and name the game and your device type.
Go to the Wallet section in your account and select Withdrawal. Choose Upay from the available options, enter the amount and the wallet details the screen asks for, then confirm. The transaction record appears in your Wallet history. For specific limits or verification steps, check the instructions shown during the withdrawal flow.