These terms govern how your name88 account works — what you can do, what we expect, and how we handle everything from account access to wallet transactions. Your use of our services in Bangladesh or any eligible region means you have read and accepted what is set out here, and that acceptance depends on your local law and eligible region.
Applies to all account holders
Covers sports, casino and wallet use
Subject to your local law and eligible region
Updated terms shown in your account
POLICY TERMS OUTLINED
What These Terms Cover and How They Work
These terms form the agreement between you and name88 when you open an account and use our services. They apply every time you log in, place a bet on cricket or football, spin a slot from our lobby, or move funds through your wallet using Nagad, Rocket, or Upay. We may update these terms when our services change or when local regulations require it. When that happens, we post the revised version in your account area and on this page. Continued use of the account after an update means you accept the new version. Access to name88 services depends on your location and local law. We do not confirm eligibility for every region, and it is your responsibility to check whether accessing our platform is lawful where you are. If local law prohibits this type of service in your area, you should not use the account. We reserve the right to suspend or close accounts that breach these terms, including accounts that provide false registration details, attempt to manipulate our systems, or access the platform from a restricted region. Any account balance subject to a breach review may be held while the review is open. These terms are written in English and that version governs in any dispute over meaning.
Nagad Wallet Use
Deposits and withdrawals processed through Nagad are subject to the transaction limits and verification steps shown in your account wallet area. We do not set Nagad's own processing conditions, so check those separately.
Rocket Transactions
Rocket transfers follow the same account wallet flow. Your transaction history is visible in the signed-in account area, and any limit changes are shown there at the time of the transaction.
Upay Payments
Upay is available as a deposit and withdrawal route in supported regions. The wallet page in your account shows the current method status and any steps needed to complete verification.
Account Wallet Records
Every transaction — deposit, withdrawal, bet, or adjustment — is logged in your account history. You can review that record any time from the wallet section of your signed-in account.
SCOPE AND BOUNDARIES
Where These Terms Apply and What They Cover
Not everything connected to your name88 experience falls under a single policy. This section outlines what these terms directly govern, what sits outside them, and where to look when something is not covered here.
Account Access
These terms apply to your registration, login, and all activity carried out under your account credentials. You are responsible for keeping your login details secure and for all actions taken through your account.
Wallet and Transactions
Deposits, withdrawals, and any account balance adjustments made through the platform fall under these terms. Third-party payment processors like Nagad, Rocket, and Upay operate under their own separate conditions.
Site Content
The sports markets, casino games, and promotional content available in the lobby are covered by these terms. Game mechanics and payout logic are governed by the individual game providers, not solely by name88.
Third-Party Services
Links to external sites, payment providers, or third-party tools are not governed by these terms. Once you leave our platform, the terms of the service you move to apply — we have no control over those.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
You have several practical options available to you as an account holder. If you want to review your transaction history, open the wallet section of your signed-in account — every deposit, withdrawal, and adjustment is listed there with a date and amount. If any personal detail on your account is incorrect, go to the account settings page and follow the fields shown to update your information. Some changes, such as your registered mobile number, may require verification through a code sent to your device. If you have a question about how a term applies to your situation, or if you believe an account action was taken in error, you can raise it directly through our support routes. We aim to respond to account queries raised through the help section. If you want to close your account, the option is available in account settings, and any eligible balance at the time of closure can be withdrawn through your registered wallet method before the account is deactivated.
Review Your Records
Your full transaction and bet history is accessible in the wallet and activity sections of your signed-in account. No request to support is needed to view your own records.
Correct Account Details
Update your name, contact details, or preferred payment method from the account settings page. Fields that require verification will prompt the relevant steps on screen.
Raise a Question
Use the help or support section of your account to submit a query about how a term applies to you. Include your account ID and the specific transaction or action in question for a faster response.
Request Account Closure
Account closure is available through settings. Withdraw any remaining balance through Nagad, Rocket, or Upay before submitting the closure request, as processing may not be possible after the account is deactivated.
CONTACT AND HELP ROUTES
How to Reach Us About These Terms
If something in these terms is unclear or you need help with an account action, use the routes published in the help section of your signed-in account. We do not publish support hours here because they are subject to change — check the help section for current availability.
Help Centre
The help section inside your signed-in account is where most term-related queries can be submitted and tracked. Use it to ask about account actions, wallet transactions, or policy questions.
Live Chat
Live chat is available from within the platform. Access it through the support icon in your signed-in account interface to speak with someone about an active account issue.
Email Support
For written queries or issues that need a record trail, email support is available through the contact form in the help section. Include your account details and the relevant transaction or policy reference.
DATA AND ACCOUNT SECURITY
How We Handle Your Account Data Under These Terms
We collect the account details you provide at registration and the activity data generated when you use our services. That includes login events, transaction records, and device information. We use this data to operate your account, verify transactions, and detect activity that may breach these terms. We do not sell your personal data to third parties.
Data Retention
We keep your account and transaction data for as long as your account is active and for a period after closure as required by the applicable rules in your region. You can request a copy of your data through the help section.
Cookie Use
Our site uses cookies to maintain your session, remember preferences, and monitor platform performance. You can manage cookie settings through your browser, though some site functions depend on session cookies remaining active.
Account Security
Your account is protected by the login credentials you set at registration. We do not share your password or send it by email. If you believe your account has been accessed without your permission, contact support immediately through the help section.
Policy Change Contact
If you want to ask about a change to these terms or how a specific clause applies to your account, use the email support route in the help section. We will respond in writing with the relevant policy reference.
TERMS FAQ
Frequently Asked Questions About These Terms
Common questions about how name88 terms apply to your account and what to do in specific situations.
Do these terms apply to me if I am in Bangladesh?
These terms apply to anyone who opens a name88 account, including those in Bangladesh where local law and eligible region conditions are met. It is your responsibility to confirm that accessing our services is lawful where you are before using the account.
What happens if name88 updates the terms?
When we update these terms, the revised version is posted on this page and noted in your account area. Continuing to use your account after an update means you accept the new version. If you do not agree, you should stop using the account and contact support about closure.
Can I see a record of my deposits and withdrawals?
Yes. Your full transaction history is in the wallet section of your signed-in account. Every Nagad, Rocket, and Upay transaction is logged there with a date, amount, and status. No support request is needed to view your own records.
How do I correct a mistake in my account details?
Go to account settings and update the relevant field. Some fields, like your registered mobile number, will prompt a verification step on screen. If a field is locked or the update does not go through, raise it through the help section with your account ID.
What can I do if I disagree with an account decision?
Use the help section to submit a written query referencing the specific account action or transaction. Include your account ID and the date of the action. Our support team will review it against the terms and respond with the applicable policy reference.
How do I close my account?
The account closure option is in your account settings. Before you submit the request, withdraw any remaining wallet balance through Nagad, Rocket, or Upay, as withdrawal processing may not be possible once closure is confirmed.
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